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38 lines
1.5 KiB
Markdown
38 lines
1.5 KiB
Markdown
# Support Guide
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This document is created to help our support team.
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It's not intended to be read by the users as it brings to value to them.
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## Support channels
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- Main, YouTrack: https://youtrack.jetbrains.com/issues/VIM
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- [Chat on gitter](https://gitter.im/JetBrains/ideavim)
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- [IdeaVim Channel](https://jb.gg/bi6zp7) on [JetBrains Server](https://discord.gg/jetbrains)
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- Rare: GitHub discussions - https://github.com/JetBrains/ideavim/discussions
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## Expectations from the support
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- Process incoming requests from all the support channels
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- Request for an additional information
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- Help users to answer simple cases
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- Try to reproduce the issue
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- Try to help user if this is misconfiguration / incorrect usage
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- Pass actual bugs to the dev team
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- Update "State" and "Area" fields
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## YouTrack statuses
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IdeaVim has multiple YouTrack statuses, main are:
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- Submitted: issue is created by user, but not processed by our team. This is the default status for new tickets.
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- Open: issues is processed by out team, what means that the issues is reproduced and accepted
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- Waiting For Reply: Waiting for further information from the user. These issues are automatically closed if the
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user doesn't reply in 30 days.
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- Ready To Release: Bug is fixed, but not yet released
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- Fixed: Bug is fixed
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- Closed: Issue is closed by some other reason
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# ~.ideavimrc file
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`~/.ideavimrc` is the file that is used for IdeaVim configuration. It may affect behaviour of the program,
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so it makes sense to additionally request this file in case the issues can't be reproduced. |